Return policy
Shipping
What is the price of shipping?
We like to keep things simple, we offer FREE SHIPPING promotions.
What is the shipping time?
All orders are in stock and shipped within 24-48 hours Monday through Saturday.
Transit times US & Canada
3-6 business days
Transit times international
UK & Europe (Germany, Austria, France, Italy, Spain, Netherlands, Poland): 3-6 business days
Australia: 6-12 business days
Neu Zealand: 10-25 business days
Mexico: 6-12 business days
Rest of the world: 10-25 business days
If you have made an error in your address, please email us ASAP., so we can quickly change it. After an order has left the warehouse, the address cannot be changed any more.
Please note that we are not held responsible for any import duties or taxes. Some of our products come from our overseas warehouse and you may need to pay import duties or taxes, especially living outside of the USA.
Do you ship worldwide?
Yes, we ship worldwide.
Please understand, that shipping to some remote locations is not possible. This includes:
Niue, French Guiana, the British Virgin Islands, Aruba, New Caledonia, Bahrain, Cayman Islands.
If you have any other questions, feel free to contact us.
SHIPPING POLICY
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https://www.lulutrend.com/ is committed to excellence, and the full satisfaction of our customers.
https://www.lulutrend.com/ proudly offers shipping services. Be assured we are doing everything in our
power to get your order to you as soon as possible. Please consider any holidays that might impact
delivery times.https://www.lulutrend.com/ also offers same day dispatch.
1. SHIPPING
All orders are in stock and shipped within 24-48 hours Monday through Saturday. Orders are not
shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders,
shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there
will be a significant delay in the shipment of your order, we will contact you via email.
2. WRONG ADDRESS DISCLAIMER
It is the responsibility of the customers to make sure that the shipping address entered is correct.
We do our best to speed up processing and shipping time, so there is always a small window to
correct an incorrect shipping address. Please contact us immediately if you believe you have
provided an incorrect shipping address.
3. UNDELIVERABLE ORDERS
Orders that are returned to us as undeliverable because of incorrect shipping information are
subject to a restocking fee to be determined by us.
4. LOST/STOLEN PACKAGES
https://www.lulutrend.com/ is not responsible for lost or stolen packages. If your tracking information states
that your package was delivered to your address and you have not received it, please report to the
local authorities.
5. RETURN REQUEST DAYS
https://www.lulutrend.com/ allows you to return its item (s) within a period of 30 days. Kindly be advised that
the item (s) should be returned unopened and unused.
6. OUT OF STOCK ITEM PROCESS
In case of out-of-stock, https://www.lulutrend.com/ Wait for all items to be in stock before dispatching
7. IMPORT DUTY AND TAXES
When working with https://www.lulutrend.com/, you have the following options when it comes to taxes as well and import taxes: customer will need to settle fees when arriving in destination country
Return policy
If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 7 days of purchase. You can return your product for or a refund to the original payment method.
Please note the following exceptions to our return and refund policy:
Discounted items are final and cannot be returned or exchanged.
Returned items must have tags still on and be returned in original product packaging.
Returned items must have no visible signs of wear or use.
To initiate a return, please complete the following steps:
1. Return Address:LULU TREND LLC ,418 BROADWAY，ALBANY，NY,12207
2. Reply to your order confirmation email to request which products you would like to return.
3. Print the prepaid return shipping label that you will receive by email.
4. Send all items back to us using the label provided.
Additional Information:
1. Refund, store credit or different product will be received within 15 days.
2. Return shipping fee required: $10.
3. Return restocking fee required: $10.
4. If you have further questions, please contact admin@lulutrend.com
8. ACCEPTANCE
By accessing our site and placing an order you have willingly accepted the terms of this Shipping
Policy.
9. CONTACT INFORMATION
In the event you have any questions or comments please reach us via the following contacts:
Email - admin@lulutrend.com